At Fort Mac Exclusives, we stand behind the quality of our products and offer a 30-day limited warranty to ensure your satisfaction. This warranty covers manufacturing defects and applies to all purchases from the date of receipt.
What’s Covered
• Defects in materials or workmanship under normal use and maintenance.
What’s Not Covered
• Normal wear and tear.
• Damage caused by misuse, abuse, accidents, or improper handling.
• Unauthorized modifications, repairs, or alterations.
• Damage from environmental factors such as weather, water exposure, or extreme temperatures.
How to Make a Claim
If you believe your product has a manufacturing defect, please follow these steps:
1. Contact Us: Email [email protected] within the warranty period.
2. Provide Details: Include your proof of purchase, a clear description of the defect, and any supporting photos or videos.
3. Claim Review: We will review your claim within 36 hours and notify you of the next steps.
Remedies
At our discretion, we will either:
1. Repair the defective product,
2. Replace it with the same or a similar item, or
3. Issue a refund.
Additional Information
• Customers are responsible for shipping costs to return defective items unless otherwise specified.
• This warranty gives you specific legal rights, which may vary by jurisdiction.
If you have any questions about this policy or need further assistance, don’t hesitate to reach out to [email protected]